Terms & Conditions - Refund Policy
Once your order has been placed your selected vinyls are added to our printing queue. We print all of our orders to order as we try to have a wide range of vinyl options available. Your order is shipped as soon as your order has been printed to ensure you receive your order in as quickly as possible. We do try to accommodate changes, but if your order has already been placed into the print queue, we cannot make any alterations or add to your order at that stage.
Order Cancellations
If you need to cancel your order please contact us as soon as possible to check its status. If the order has already started printing we are unable to cancel your order due to our custom printing nature.
Please note: We are located on the Gold Coast, Queensland Australia. At this stage we do not offer pick up, as we are a purely online business.
Orders late due to the post or lost in transit
Please contact us if you believe your order has been delayed with Austalia Post. If an order is delayed with the Australia Post we will open an investigation. Once the investigation is complete an outcome will be sent to us from Australia Post. This is usually within 10 business days.
- In the event the item is delivered late we are not liable for any delays due to the postal carrier. If you require your order urgently please select express post at checkout. Please note that Express Post is express post only and will not push your order to the front of the print queue.
- In the unfortunate event an item is declared lost by Australia Post, we will replace your order.
Returns Policy
If you have a change of mind, please contact us via the contact form or via email:
hello@loveyourvinyl.com.au
We are happy to offer a refund if you order has not been processed. Order cancellations may incur a 10% restocking fee.
We do not accept returns for change of mind due to the custom printing of your order.
As of of our vinyls products are cut to size and order they are not valid for exchange or refunds, this includes but is not limited to Self Adhesive Vinyl, Heat Transfer Vinyl and our Custom Printed Vinyls.
Damaged Stock or Faulty Items
Any damages or faults must be reported to us within 5 business days of receiving your order. Love Your Vinyl will not take responsibility for damages or faults after this timeframe. We quality check all our products before dispatch.
Faulty items must be returned via tracked postage and in the same condition as when they left. If returning via postage a receipt of postage confirming the tracking number must be kept by the buyer. Once we have received the return we will assess the item/items and provide a full refund for faulty products only.
Missing Items From Your Order
Any missing items from your order will need to be reported to us within 5 business days of receipt of your order with proof of purchase. If an item under the value of $10.00 is missing from your order will will issue a refund or credit note to use on your next purchase.
Sale Items
Sale items can not be returned for a refund or exchanged for another product. All sales on sale items are final.
Vinyl Warranty
Due to the custom nature of our products we are unable to offer warranty on all items. We quality test all of our Self Adhesive and Heat Transfer Vinyls prior to dispatch to our customers.
Each new batch we receive is tested to our high expectations.
If you believe there is a fault with your vinyl we will request you return the product and we can run further testing on vinyl. If we deem the product to be faulty we will issue a refund for your return postage & product.
We have procedures in place with our suppliers and they require evidence for any investigation to be lodged with them in regards to faulty items.
User Error
We always recommend getting to know the products you are using before starting any project, whether this be from our company or from another supplier.
This includes testing each vinyl before use. We recommend doing a small test cut before commencing to ensure you have the correct cut depth and blade setting. Blades can quickly become blunt overtime and this will affect how your vinyl cuts and weeds overtime. Our motto is test first, cut once.
We also recommend running your own testing on our HTV as each press and material you are using will require its on testing to ensure correct heat and press time. We advised times and heats to use for all our HTV but this just a recommendation and it is highly advised to conduct your own testing.
We can not reimburse you for damaged substrates eg: Garments, Tote Bags etc due to user error.