Terms & Conditions

Once your order has been placed your selected vinyls are added to our printing queue. We print all of our orders to order as we try to have a wide range of vinyl options available. Your order is shipped as soon as your order has been printed to ensure you receive your order in as quickly as possible. We do try to accommodate changes, but if your order has already been  placed into the print queue,  we cannot make any alterations or add to your order at that stage. 

 

Order Cancellations

If you need to cancel your order please contact us as soon as possible to check its status. If the order has already started printing we are unable to cancel your order due to our custom printing nature. 

Please note: We are located  on the sunny Gold Coast, Queensland Australia. At this stage we do not offer pick up, as we are a purely online business. 

 

 Orders late due to the post or lost in transit

Please contact us if you believe your order has been delayed with Austalia Post. If an order is delayed with the Australia Post we will open an investigation. Once the investigation is complete an outcome will be sent to us from Australia Post. This is usually within 10 business days.

  • In the event the item is delivered late we are not liable for any delays due to the postal carrier. If you require your order urgently please select express post at checkout. Please note that Express Post is express post only and will not push your order to the front of the print queue.
  • In the unfortunate event an item is declared lost by Australia Post, we will replace your order. 

 

Returns Policy

If you have a change of mind, please contact us via the contact form. We are happy to offer a refund if you order has not been processed. Order cancellations may incur a fee to cover costs occurred to us via the payment gateway chosen when ordering.

We do not accept returns for change of mind due to the custom printing of your order.  Faulty items must be returned via tracked postage and in the same condition as when they left. If returning via postage a receipt of postage confirming the tracking number must be kept by the buyer. Once we have received the return we will assess the item/items and provide a full refund for faulty products only.